Customer Service

The primary role of the Customer Service Representative is to provide unprecedented service and support to our customers by serving customer inquiries regarding products and services available. S/he will work in close collaboration with other members of Customer Service to assist with specified tasks and projects as well as the implementation of company-wide initiatives.  The Customer Service Representative will also participate in special assignments designed to help members maximize the company’s value proposition.

Responsibilities:

  • Respond to customer support via calls, email, social media and live chat with timeliness and courtesy
  • Identify concerns expressed by customers
  • Monitor and maintainelectronic supplier order transmissions
  • Document and resolve quality and service-related issues by utilizing various software programs
  • Interact with all levels of management in addition to our supplier and customer base

Qualifications:

  • Excellent customer service skills and telephone etiquette
  • Strong communication and interpersonal skills (written and verbal)
  • Excellent organizational skills – great attention to detail.
  • Ability to function in a multi-tasked and fast paced environment
  • Ability to maintain established standards of quality and accuracy
  • Strong organizational skills and ability to effectively manage multiple projects
  • Someone who can professionally communicate to customers in a way to help them 
  • Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint, etc.)
  • Ability to prioritize based upon the urgency of the situation
  • Willingness to work flexible hours when required