How is shipping calculated?
Shipping costs are determined by the weight of the items purchased.
Do you ship outside of the United States?
We are only able to ship within the United States at this time, with the exception of APO/FPO/DPO addresses. We apologize for any inconvenience.
How long does it take to receive my order?
It's a multi-step process that's as follows: After checkout and payment, it takes us 24-48 hours to process your order and fulfill packaging. From there, we hand your package off to the carrier (i.e. UPS, USPS) and they scan your package into the tracking system. At this point, your tracking number should be activated and you can track your package here. After your package leaves our facility, it takes roughly 4-7 business days until it's delivered to your shipping address!
Do you guarantee your products?
Yes, for 30 days after shipment is delivered. Delivery date is determined from tracking.
Do you do refunds?
Yes, depending on the circumstance. Please contact us at [email protected]ationalparksdepot.us and we'll do our best to give you a great customer experience!
Who pays for shipping on items for return?
We email return labels with no cost to our customers if the issue is a result of a packaging error. In special circumstances, we will pay for return shipping that are for exchanges. All other issues need to be addressed with our customer service to determine returns. Please email our customer service ([email protected]ationalparksdepot.us) if you have any questions regarding this manner and they will assist you in whatever way possible!
Are your backpacks waterproof?
Our backpacks are constructed with water-resistant material, however, they are not completely waterproof. (We would not recommend submerging them in water.)
Why don't I see the same deal on your website that I seen advertised on Facebook?
Even after we stop our Facebook advertisements, those posts are still shared and liked by our fans. We can't stop this since it's the way Facebook works.
Do you offer discounts for students or senior citizens?
Unfortunately no. But we are constantly running promotions and special deals through our Facebook page. Like our page and be up-to-date on all the recent promotions!
How do you determine your compare prices?
We get these prices from our wholesalers or from competitor analysis.
How long has the National Parks Depot been around?
We opened in February of 2014.
Do you sell wholesale?
Are you affiliated with the U.S. National Parks Service?